Help Information

Return Policy

We offer a 30-day return policy so our customers can purchase with confidence knowing they will have sufficient time to return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase, you can return the item for a full refund less shipping and handling.

If you exchange an item, all shipping and handling costs of the replacement item will be waived. Items must be returned within 30 days of the day they were received.

They must also be in their original condition.
* Shipping costs are non-refundable.
* Made to Order Carvings is non-returnable.
* Refunds will be given through Paypal after examination of returned item.

Our customers are our most important asset and we strive to exceed the expectations of every one of you.
VVS 1 & 2
VS 1
VS 2
Extra Fine Quality. These gems have microscopic inclusions which are difficult to slightly difficult to see under a loupe with 10x magnification. Very Fine Quality. Small pin-pricks are just visible to the scrutiny of the close naked eye. However, the beauty of the gem is not diminished in anyway. Fine Quality. Small pin-pricks and feathers are just visible to the scrutiny of the close naked eye. However, the overall beauty of the gem is still not diminished.
Permitting light to pass through but diffusing it so that persons, objects, etc., on the opposite side are not clearly visible: Frosted window glass is translucent but not transparent. Having the property of transmitting rays of light through its substance so that bodies situated beyond or behind can be distinctly seen. Not transparent or translucent; impenetrable to light; not allowing light to pass through.